Susan Garrity: Poor customer service
May 3, 2017
What is happening at the driver's licensing office to create the negative environment that translates into verbal abuse.
Last week I took a day off to run around our little town and update my name on all my legal paperwork. My husband joined me at the driver's licensing office to update some contact information.
A woman waited on us promptly, quickly assessed that we needed an additional document for my husband's update, efficiently processed my changes and took the steps necessary to issue my new identification and sent me on my way. I didn't leave with a smile on my face, but I didn't leave feeling battered either. I thought, maybe things have changed with the change of employees in the office.
When we returned within the hour with an additional form verifying our physical address we were waited on by a man. My husband explained he was updating his contact information, and while he reached for his identification, I gave the man the two forms needed to confirm our address.
The man asked my husband a few questions before inquiring where we received our mail.
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I pointed at the P.O. Box on a document in front of him. The man immediately says to my husband in a nasty tone, "You can speak right?" My husband looked at the man and pointed out that he was addressing me, his wife, in a rude fashion.
The man started arguing the point stating that if it was my husband's ID, he should speak for himself, argumentatively stating that he was not being rude. The man’s volume raised.
What is going on in that office that most of our local community complains about their interactions?
Those of you who have been waited on by me know that I strive to treat each of my members the way that I would want my mother or father treated. Would you let your mother or father be verbally abused just to get identification without having to leave the county?
Would you stand there and let someone berate your spouse for pointing to an invoice that has an address printed on it.
This is not acceptable small town behavior. If you don't want to wait on the public, I politely request you, my small town neighbor, get out of your line of work and into another.
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