Steamboat Springs hospitality workers recognized by Colorado Tourism Office
May 13, 2017
Ted Nading Driver, GO Alpine
GO Alpine believes its service makes a big impression on visitors during their vacation arrival and departure experiences. Ted Nading is an airport-shuttle driver during the winter season and has been a valued employee of the company for 11 years. Once customers have been dropped off at their destinations, they receive a text that allows them to rate their ride. Nading receives the largest number of “Excellent” driver ratings and the most comments. GO Alpine said it is honored to have an employee like Nading representing the company and providing exceptional customer service to all his passengers.
Brandon Marr, front office associate, Holiday Inn Despite his youth, Brandon Marr is well-traveled and always strives to further his education. He is currently completing his associate’s degree in business at Colorado Mountain College, Alpine Campus. His enthusiasm for the outdoors and fly-fishing allows him to entertain guests with anecdotes and an appreciation for their life stories. Nothing is too much trouble for Marr when it comes to guests and their special needs. Even after a long day at the front desk, he always goes the extra mile and volunteers for any special requests placed on him by guests, his peers and management. Marr is mentioned the most often in guest reviews and is deserving of the recognition as an exemplary hospitality frontline member.
— Source: Colorado Tourism Office
Steamboat Springs — Two Steamboat Springs hospitality workers have been recognized for their ability to earn rave reviews from the city's guests.
Ted Nading, a taxi driver for GO Alpine, and Brandon Marr, a front desk agent at Holiday Inn of Steamboat Springs, accepted their Exceptional Frontline Tourism Workers awards from the Colorado Tourism Office Thursday in front of a large audience in Steamboat.
Marr and Nading were among a dozen workers recognized in the state.
"It's pretty neat," Nading said.
Interviewed Friday, both men were humble when reacting to the news.
Nading has been driving for the local taxi service for 13 seasons.
He said he enjoys telling guests the history of the area and convincing passengers to come back to Steamboat in the summertime.
"If anybody asks a question, I try to answer it," he said.
Nading drives a shuttle to and from Yampa Valley Regional Airport in the winter and a local taxi route in the summer.
He has received the most "excellent" ratings and positive comments from passengers who review their rides with GO Alpine.
Marr started working at the Holiday Inn when he was 14 and aspired to move beyond helping with such things as mowing the lawn.
Today, he works at the front desk and is mentioned the most in positive guest reviews.
"I would never say that I am a better frontline person here," he said Friday. "Everyone else here is fantastic.
He called his general manager, Barbara, a "saint of a woman."
He also thinks front desk managers, Candice and Dina, and maintenance worker, Luke, were equally deserving of the honor from the tourism office.
"If I could change it, I would give them the award over me," he said.