Deja vu: Pilot & Today phones lines again inoperable after CenturyLink error
July 17, 2012
Steamboat Springs — Phone lines at the Steamboat Pilot & Today and Craig Daily Press again are inoperable Wednesday.
Incoming calls to the newspaper's primary phone number as well as to any of its individual employee extensions are met with a busy signal.
A CenturyLink spokesman apologized for the error Tuesday. There is no immediate answer to why the phones went down again Wednesday.
“This is not the way that we do customer service at CentutyLink. We work very hard to take responsibility for each and every customer. We certainly apologize for any inconvenience that this outage has caused, and we will be working diligently to resolve this issue as soon as possible,” said Mark Molzen, CenturyLink’s media contact for Denver and northern Colorado.
Phone problems at the newspaper offices began Friday afternoon when calls were routed to an automated message that said the number had been disconnected. The problem was eventually resolved Saturday evening. The phones were disconnected again Tuesday before being restored Tuesday afternoon. The phones are again inoperable Wednesday morning.
The original issue stemmed from a request filed with CenturyLink by Tom Ptach, owner of Pilot Office Outfitters, to have his business’s phone line disconnected. The request resulted in CenturyLink mistakenly disconnecting the phones at the Pilot & Today and Craig Daily Press offices.
CenturyLink customer service representatives originally said Saturday that the error couldn't be resolved until Monday, when the company's business office resumes its normal operating hours. The phones lines were reconnected Saturday evening before being disconnected again Tuesday and now Wednesday.
The Pilot & Today's internet connection and websites remain operational. Email contacts for employees can be found at http://www.steamboattoday.com/staff_directory.
On Wednesday, you can reach reporter Tom Ross at tross@SteamboatToday.com or 970-846-6505; reporter Scott Franz at scottfranz@SteamboatToday.com or 512-923-6899; sports reporter Luke Graham at lgraham@SteamboatToday or 303-478-3813; and ExploreSteamboat.com Editor Nicole Inglis at ninglis@ExploreSteamboat.com or 970-819-7689.
You also can reach the following members of the newspaper’s management team:
General Manager Scott Stanford at 970-291-9278
Editor Brent Boyer at 970-846-6829
Assistant Editor Nicole Miller at 970-218-6723
Advertising Director Meg Boyer at 970-291-9167
Creative Services Department Manager Laura Tamucci at 970-367-6438
Classifieds Manager Bonnie Stewart at 970-846-3954
We apologize for any inconvenience.