When a barn in Bailey burns, Steamboat Springs goes dark.
About 13,000 Comcast customers in Steamboat were left without cable TV, Internet access or phone service Friday after a fiber line burned in a fire more than three hours away in the foothills of the Front Range.
According to officials with the Platte Canyon Fire Department, a barn fire Friday morning was strong enough to burn the fiber optic line that hung above it.
Services were restored to parts of Steamboat Springs beginning at 4:55 p.m.
Comcast Vice President of Public Relations Cindy Parsons said Friday afternoon that crews were dispatched to splice the fiber optic line, which would restore connectivity to Comcast customers in Steamboat.
About 7,500 video customers were affected in Steamboat, she said, and about 13,000 customers were affected total across all the company’s services.
She said that she was only aware of service outages in Steamboat caused by the fire in Bailey.
Steamboat residents crowded Bud Werner Memorial Library on Friday trying to find an Internet connection.
Bud Werner Memorial Library is served by local fixed wireless provider Zirkel Wireless.
Alan Belvo, of Zirkel Wireless, said Friday that they had experienced no outages.
Zirkel offers free service to libraries in the communities it services.
“We upgraded the network this past summer,” Belvo said, adding that their new, faster plans have been selling well but that there are some installation appointments starting to open.