Saturday, September 3, 2011
Steamboat Springs An interruption in Comcast Internet service made business difficult Friday morning for Big Agnes and Honey Stinger.
Comcast spokeswoman Cindy Parsons said the outage occurred at about midnight Thursday and was restored sometime Friday morning. She couldn’t say how many Steamboat Springs Comcast customers were affected or where in town the outage occurred.
Chris Tamucci, international sales manager for Big Agnes and Honey Stinger, said the companies’ office at Seventh and Oak streets was without Internet access until 10 a.m., three hours after the first employee showed up.
Tamucci said that creates problems for the sister companies.
“If the Internet is down, when you talk about email being down, not only does it impact our business not being able to communicate with customers, but orders aren’t coming in,” he said. “And dealing with customers in international time zones, sometimes there’s a small window to communicate with people.”
Tamucci said that it was the first time recently that the office for Big Agnes and Honey Stinger lost its Internet connection but that there have been issues at the companies’ warehouse on Copper Ridge Circle.
Parsons said there haven’t been any widespread outages in Steamboat lately, with the exception of the one Friday morning, which she said was fixed as quickly as possible
“We work very closely with the third-party vendor we lease fiber from in Steamboat to restore service as quickly as possible,” she said.
Randy Krause, a spokesman for CenturyLink, which also provides Internet service in Steamboat, said it leases fiber-optic cable to Comcast, which is common industrywide. Krause said there wasn’t an issue with CenturyLink’s fiber-optic cable Friday morning or at any time in the past couple of months.
Customers of other local service providers, including Zirkel Wireless and Resort Broadband, didn’t report any interruption to their Internet service.
To reach Jack Weinstein, call 970-871-4203 or email jweinstein@SteamboatToday.com