Lacey Ely, an employee at the My Wireless Verizon store in Central Park Plaza, displays a cell phone that is ready to dial *228. Ely and other employees at the store were telling customers who were having trouble with their  Verizon service Monday to dial the number, which updates the software in the phone.

Photo by Matt Stensland

Lacey Ely, an employee at the My Wireless Verizon store in Central Park Plaza, displays a cell phone that is ready to dial *228. Ely and other employees at the store were telling customers who were having trouble with their Verizon service Monday to dial the number, which updates the software in the phone.

Verizon says glitch is fixed

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Lacey Ely, an employee at the My Wireless Verizon store in Central Park Plaza, displays a cell phone that is ready to dial *228. Ely and other employees at the store were telling customers who were having trouble with their Verizon service Monday to dial the number, which updates the software in the phone.

— A weekend of dropped cell phone calls, frustration and headaches for some Steamboat Springs Verizon Wireless customers was cured after a quick dose of *228 on Monday, Verizon officials said.

Dialing *228 was the advice from employees at My Wireless, a Verizon-authorized retailer in Central Park Plaza. On Monday, store employees handled calls and in-person visits from numerous people who said their phones were not working.

Bob Kelley, a Denver-based Verizon spokesman, said dialing *228 was probably good advice, and technicians had identified and dealt with the problem that left some without cell service.

"They are aware of the issue," Kelley said.

The Verizon network in Steamboat Springs started experiencing interference Friday, Kelley said. He said it probably was caused by someone's unauthorized use of a repeater or amplifier on Verizon's network. Kelley said such equipment could be used in rural areas to boost signal strength.

Technicians are investigating the source of the interference, which by Monday afternoon was isolated and removed from the network.

Kelley was not sure how many customers had been affected by the network interference.

"It doesn't seem like it was widespread," he said.

Employees at My Wireless said the problem seemed to affect Verizon users at random. It did not matter what type of phone they had or where they lived.

Customers reported that when they tried to make a call, the call would never connect or the call would be dropped as soon as the other person answered. Other reported problems including the delayed delivery of text and voice messages.

Katelyn Stokes, a Steamboat Springs High School graduate who was home from school for winter break, was at My Wireless on Monday looking for a solution. She said her phone died Friday.

"I was so bummed," Stokes said. "I live and die by my phone."

Comments

handyman 6 years, 3 months ago

"I live and die by my phone."

Gee, ain't technology great!

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dave reynolds 6 years, 3 months ago

the service with the most dropped calls..cannt begin to tell you how many calls I lose daily..talked to a rep he just laughed

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corduroy 6 years, 3 months ago

we can thank someone rich for putting up a booster and hooking it up backwards ...

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justathought 6 years, 3 months ago

Can you hear me now? Anyone ever see a commercial where this guy is hiking the rockies?

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dave reynolds 6 years, 3 months ago

good for you pt..I am all over Ruott county on a daily basis..go up lynx pass..service is spotty at best same with the cog..Clark and seedhouse road you have to know where to park..milner up on 179 is aweful Yamap and Oak Creek on bad but still lose calls there to..I up date my phone weekly

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