Customers seek alternative

DSL service changing in Steamboat

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— Almost 100 local subscribers to a form of high-speed Internet access called DSL have been looking for new providers this month.

Industry sources confirmed that BritSys, with 98 customers in Steamboat Springs, is no longer offering digital subscriber line, or DSL, service here.

Clay Ogden of NorthWest Data Services said BritSys lost its relationship with New Edge, the company that owns the high-capacity switch that makes DSL service possible in Steamboat.

Former BritSys customers can turn to a variety of local Internet service providers and computer-consulting firms that have contractual arrangements with New Edge or can help customers deal directly with New Edge.

Dave Corey of the Computer Support Guys said local cooperators with New Edge have varying relationships, ranging from reselling contracts to partnerships.

A phone call to BritSys Tuesday afternoon was not returned.

Lori Bourgeois, a principal in local ISP SpringSips, said DSL technology is an advanced broadband access method that provides a significantly faster Internet connection superior to dial-up connections.

"Even the slowest DSL account is five times faster than dial-up," Bourgeois said.

Ogden said changes in the industry in the past 12 to 18 months have begun to shift the DSL landscape.

Traditionally, DSL service was dependent upon three different entities in every community, Ogden said.

The first entity, one like New Edge, provides the hardware or switch necessary to handle the increased bandwidth in a given market.

The second entity provides the copper lines that lead to the customer's residence or place of business.

In the case of Steamboat, that would be Qwest.

The third entity "pushes" the Internet signal through the system to the customer, Ogden said.

In some cases, entities like New Edge are finding resellers of the DSL service challenging to work with and are turning toward selling DSL Internet service themselves, Ogden said.

Consumers interested in doing their own research on DSL can find user bulletin boards and performance reviews at www.dslreports.com.

The availability of DSL in Steamboat varies with a customer's distance from the switch.

Dslreports.com can also provide a quick answer to the question of whether DSL is available at a specific address in Steamboat.

Industry sources confirmed that BritSys, with 98 customers in Steamboat Springs, is no longer offering digital subscriber line, or DSL, service here.

Clay Ogden of NorthWest Data Services said BritSys lost its relationship with New Edge, the company that owns the high-capacity switch that makes DSL service possible in Steamboat.

Former BritSys customers can turn to a variety of local Internet service providers and computer-consulting firms that have contractual arrangements with New Edge or can help customers deal directly with New Edge.

Dave Corey of the Computer Support Guys said local cooperators with New Edge have varying relationships, ranging from reselling contracts to partnerships.

A phone call to BritSys Tuesday afternoon was not returned.

Lori Bourgeois, a principal in local ISP SpringSips, said DSL technology is an advanced broadband access method that provides a significantly faster Internet connection superior to dial-up connections.

"Even the slowest DSL account is five times faster than dial-up," Bourgeois said.

Ogden said changes in the industry in the past 12 to 18 months have begun to shift the DSL landscape.

Traditionally, DSL service was dependent upon three different entities in every community, Ogden said.

The first entity, one like New Edge, provides the hardware or switch necessary to handle the increased bandwidth in a given market.

The second entity provides the copper lines that lead to the customer's residence or place of business.

In the case of Steamboat, that would be Qwest.

The third entity "pushes" the Internet signal through the system to the customer, Ogden said.

In some cases, entities like New Edge are finding resellers of the DSL service challenging to work with and are turning toward selling DSL Internet service themselves, Ogden said.

Consumers interested in doing their own research on DSL can find user bulletin boards and performance reviews at www.dslreports.com.

The availability of DSL in Steamboat varies with a customer's distance from the switch.

Dslreports.com can also provide a quick answer to the question of whether DSL is available at a specific address in Steamboat.

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